Do you ship to my country?

We send our CBD products throughout every country in Europe and non-EU countries with no restrictions to receiving hemp-related products. 

Shipping costs and Free Delivery

The shipping costs differ per destination. Delivery in the Netherlands is free of charge (except during sales and promotions). In Europe and non-EU countries, orders above 100 euros are delivered free of charge. (except during sales and promotions)  We use express shipping with UPS or FedEx to guarantee a fast and safe delivery. If you want to know the exact shipping cost amount before placing your order, you can click on the 'Estimated Shipping Cost' button in the shopping cart.

Take local import duties into account if you live outside the EU. These costs are not calculated in the purchase price.

What is the delivery time?

We currently have 2 to 7 business days (Mon-Fri)* delivery times in Europe. We use 5 to 14 business days delivery times for orders outside the European Union. (Overseas)

Orders in the Netherlands are usually delivered within 24 hours if you have completed the order on business days before 4 p.m. As soon as your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment. Did you not receive the confirmation email? Check your spam folder | junk mail folder; it can occasionally happen that the mail ends up there.

How can I track my order?

When your order is shipped, your order will show 'Shipped' under my orders in your account. You will also find a link to the Track & Trace of your order.

You will also receive a shipping confirmation e-mail with a PostNL, TNT, or UPS Track & Trace code, which you can use to track the shipment.

What happens to your order if you are not at home?

The PostNL, FedEx, or UPS delivery service offers the order to the delivery address. You will receive a notification if you are not present during the first delivery attempt. This can be done using a note in your letterbox, via the Track & Trace link, or by e-mail.

PostNL | FedEx | UPS will let you know where your order is with one of the following three options:

• They come back the next day;
• The order is with the neighbors;
• Or the order is at a collection point;

Can I have my order delivered to a different address?

Yes, you can! You can enter a different delivery address when placing your order. We do not deliver to hotel addresses, holiday accommodations, or PO Boxes.

Did you enter the wrong address? Please get in touch with our customer service directly. Once your order has been shipped, in most cases, it is not possible to change your address. But this can differ per courier. If you can change the address, you will find the instructions for this in the courier's email and the Track & Trace link.

How do I return an item?

Unopened products can be returned to us free of charge within 30 days. For a return, you can contact our customer service.